Terms and Conditions
12-November-2025
By accessing, registering for, or using the Pitch Capital platform (the “Platform”), you (“Investor,” “User,” or “you”) agree to be bound by these Investor Terms and Conditions (“Terms”). These Terms apply to all investors and investment professionals participating in communications, meetings, or transactions through the Platform.
1. Platform Purpose and Disclaimer of Broker/Dealer Role
Pitch Capital is a technology platform only. It provides tools, data, and communication features to connect founders, investors, and lenders.
Pitch Capital is not a broker-dealer, investment adviser, or financial intermediary, and does not:
- Offer, sell, or facilitate securities, equity, or debt investments
- Participate in negotiations or structuring of investments
- Provide investment, legal, or financial advice
- Endorse, recommend, or verify any User, deal, or transaction
Users acknowledge that Pitch Capital does not facilitate or execute investments, and using the Platform does not replace Users’ own legal, financial, or tax diligence obligations.
2. Non-Circumvention and Platform Integrity
All introductions, communications, and transactions originating from or facilitated by the Platform must remain within the Platform environment. Users may not complete, attempt to complete, or facilitate any transaction outside the Platform that was initiated via Pitch Capital.
Pitch Capital may monitor and record communications for compliance, quality, and security purposes. Violation may result in:
- Immediate and permanent termination (“lifetime ban”) of the User’s account and affiliated accounts
- Suspension or forfeiture of any pending transactions or services
- Legal or equitable remedies under applicable law
3. Payments, Refunds, and Service Delivery
All payments for calls, subscriptions, investor access, pitch deck creation, or other Platform services are non-refundable once booked or delivered.
Calls: Once booked, no refunds or credits will be issued.
Pitch Decks / Creative Work: Once work begins or the deliverable is provided, no refunds or chargebacks will be honored.
Platform Access / Subscriptions: Fees are final once the billing cycle begins.
Exception / Complaint Process: Users may submit a written notice within seven (7) calendar
days if they believe services were not delivered as described. Pitch Capital may, at its sole discretion, review and issue accommodations, though is not obligated to do so.
Third-Party Services: : Pitch Capital may use third-party tools (e.g., Stripe, Escrow, or verification services) to facilitate payments and verify users. Users acknowledge and agree that the use of third-party services is governed by both these Terms and the third-party’s policies.
3.1 Platform Facilitation Fee and Escrow Requirements
In addition to subscription fees, Pitch Capital charges a Platform Fee of four percent (4%) of the total transaction or investment value for any deal facilitated, initiated, or connected through the Platform. This fee is a standard charge for the use of Pitch Capital’s proprietary technology, matching algorithms, and communication infrastructure; it is not a broker-dealer fee, finders fee, or investment banking commission, as Pitch Capital does not provide brokerage services or investment advice.
To ensure the security and transparency of all transactions, all investments facilitated through the Platform must be processed through secure Escrow.com accounts. Users agree to follow all platform-mandated escrow procedures. Any attempt to close a transaction outside of the Platform or to bypass the Escrow.com process to avoid the Platform Fee shall be considered a material breach of the Non-Circumvention provisions in Section 2.
4. Cancellation Policy
4.1 Subscription Cancellations
Members may cancel their Pitch Capital subscription at any time by submitting a written cancellation request to support@pitchcapital.com. Cancellations must be submitted at least thirty (30) calendar days prior to the next billing cycle to take effect for that period. Cancellation requests submitted less than thirty (30) days before renewal will take effect at the conclusion of the following billing cycle.
Upon cancellation, the member retains full access to the Platform through the end of the current paid period. No partial refunds or prorated credits will be issued for unused portions of any subscription period.
4.2 How to Cancel
To cancel your subscription, members must:
Submit a written cancellation request to support@pitchcapital.com with the subject line "Cancellation Request — [Account Name]" Include your full name, registered email address, and reason for cancellation Allow up to two (2) business days for confirmation of cancellation
Cancellations are not accepted via phone, social media, or any channel other than the email address specified above. A cancellation is not confirmed until you receive written confirmation from Pitch Capital.
4.3 Failed Cancellation Attempts
Pitch Capital is not responsible for cancellation requests that are lost, delayed, or misdirected due to incorrect contact information provided by the member. It is the member's sole responsibility to ensure cancellation requests are submitted through the proper channel and to retain confirmation of receipt.
4.4 Non-Cancellable Services
The following services are non-cancellable and non-refundable once initiated or delivered:
Investor introductions and qualified investor meetings Pitch deck creation and financial modeling services One-time booking fees for calls or consultations Any deliverable that has been completed or partially completed
4.5 Subscription Pausing
Pitch Capital does not currently offer subscription pausing or holds. Members who wish to temporarily suspend access must cancel and re-subscribe at the then-current rate.
4.6 Account Termination by Pitch Capital
Pitch Capital reserves the right to terminate any account at its sole discretion for violation of these Terms. In the event of termination for cause, no refunds will be issued for any remaining subscription period.
5. User Responsibilities
Users agree to:
- Provide accurate, current, and complete information
- Refrain from sharing login credentials or granting unauthorized access
- Use the Platform for lawful purposes only
- Comply with all applicable securities, data privacy, AML, KYC, and anti-fraud regulations
- Acknowledge that Pitch Capital does not verify or endorse any investment, founder, or transaction
Pitch Capital may suspend or terminate access for activity deemed fraudulent, misleading, abusive, or in violation of law or these Terms.
6. Anti-Spam and Unsolicited Communications Policy
Zero-Tolerance Policy
Pitch Capital maintains a zero-tolerance policy toward the use of unsolicited commercial messages (commonly known as "spam") to promote our platform, services, or URLs. You are strictly prohibited from using spam, automated bots, or deceptive messaging to drive traffic to Pitch Capital.
Prohibited Activities
- Email Spam: Sending unsolicited bulk emails to recipients who have not explicitly opted-in to receive communications from you.
- Social Media & DM Spam: Posting unsolicited links in private messages, comments, or groups on platforms such as LinkedIn, X (Twitter), Facebook, Instagram, or Reddit.
- Forum & Blog Spam: Posting promotional links on third-party forums, message boards, or blog comment sections where such content is prohibited or irrelevant to the conversation.
- SMS & Instant Messaging Spam: Sending unsolicited promotional texts or messages via WhatsApp, Telegram, or similar mobile messaging services.
Compliance with International Law
All promotional activities must comply with applicable international anti-spam laws, including but not limited to the CAN-SPAM Act (USA), CASL (Canada), and the GDPR (EU). It is your responsibility to ensure that any outreach you conduct is legally compliant in the jurisdiction of the recipient.
Consequences of Violation
If Pitch Capital determines, in its sole discretion, that you have engaged in any unsolicited messaging or prohibited promotional activity:
- Your account and access to the Pitch Capital platform will be immediately terminated.
- Any accrued earnings, referral commissions, or service credits will be permanently forfeited.
- You may be held personally liable for any damages or costs incurred by Pitch Capital resulting from your actions, including legal fees and the technical costs associated with removing our domain from email blacklists (e.g., SURBL, Spamhaus, or Barracuda).
7. Qualified Investor Meeting Guarantee
Pitch Capital guarantees that Client will receive a minimum of two (2) [or four (4), per applicable package] confirmed investor meetings within ninety (90) days of onboarding completion (the “Guarantee Period”), or the client may request a refund of fees paid during the applicable guarantee period, subject to the terms below.
Definition of a Qualified Investor Meeting:
A “Qualified Investor Meeting” is defined as a scheduled meeting (virtual or in-person) between the client and a third-party investor who has been vetted by Pitch Capital and meets baseline criteria related to investment activity, stage alignment, and sector relevance. Pitch Capital does not guarantee investment decisions, funding outcomes, or follow-on meetings.
Eligibility Requirements
To remain eligible for the guarantee, the client must:
- Complete onboarding in full within the required timeframe
- Provide all requested materials, including pitch deck, financial information, and company profile
- Maintain an active and accurate profile on the Pitch Capital platform
- Actively initiate outreach by sending pitch requests to all investors identified by the Pitch Capital platform as 'Matched' within fourteen (14) days of the match being generated or the onboarding being completed, whichever is later.
- Respond to investor inquiries and scheduling requests in a timely manner
- Be reasonably available for meetings during standard business hours
- Remain in good standing under this Agreement
Failure to meet any of the above requirements voids the guarantee.
Exclusions
The guarantee does not apply if:
- The client declines, cancels, or fails to attend a scheduled investor meeting
- The client delays onboarding or fails to provide required materials
- The client materially misrepresents their business, traction, or financials
- The client violates this Agreement or applicable platform policies
- Delays are caused by factors outside Pitch Capital’s reasonable control
Refund Process
If a client meets all eligibility requirements and does not receive a qualified investor meeting within ninety (90) days, the client may submit a written refund request within seven (7) days following the end of the 90-day period. Refunds, if approved, will be limited to fees paid for the applicable subscription period and will constitute the client’s sole and exclusive remedy.
No Additional Guarantees
Pitch Capital does not guarantee fundraising success, investment commitments, valuation, or capital raised. The guarantee applies solely to access to a qualified investor meeting as defined above.
Notice & Resolution Requirement
As a condition of the Qualified Investor Meeting Guarantee, the client agrees to notify Pitch Capital in writing if they believe they have not received a qualified investor meeting within the ninety (90) day period. The client must contact Pitch Capital at [support@pitchcapital.com] within seven (7) days following the end of the 90-day period and provide reasonable cooperation to allow Pitch Capital an opportunity to resolve the issue, including scheduling or facilitating a qualified investor meeting. Failure to provide timely written notice or to cooperate in good faith with Pitch Capital’s resolution efforts will void the guarantee and waive any right to a refund under this provision.
8. Content and Data License
By uploading content, documents, or materials to the Platform, Users grant Pitch Capital a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content solely to provide Platform services.
Pitch Capital will use commercially reasonable measures to protect User data but is not liable for unauthorized access, disclosure, or misuse by third parties.
9. Limitation of Liability
To the fullest extent permitted by law, Pitch Capital, its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including loss of revenue, profit, or goodwill.
Pitch Capital’s total liability to any User shall not exceed the total amount paid by the User in the twelve (12) months preceding the event giving rise to the claim.
10. Indemnification
Users agree to indemnify, defend, and hold harmless Pitch Capital from any claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising out of:
- Use or misuse of the Platform
- Violation of these Terms or applicable law
- Any dispute between Users
11. Governing Law and Jurisdiction
These Terms are governed by the laws of Florida, without regard to conflict of law principles.
Disputes shall be brought exclusively in state or federal courts in Miami-Dade County, Florida. Each party consents to jurisdiction and venue.
12. Dispute Resolution and Chargebacks
Payments made through the Platform — including bookings, subscriptions, pitch deck services, and calls — are final, non-cancelable, and non-refundable once initiated or delivered.
Users waive any right to dispute, reverse, or withhold payment except in cases of fraud or breach of these Terms.
All disputes must be submitted in writing within seven (7) calendar days. Failure to submit constitutes a permanent waiver of any right to contest payment.
Disputes will be resolved exclusively through binding arbitration or court proceedings in Florida. No chargebacks, reversals, or refunds shall be pursued during or after proceedings.
13. Modifications to Terms
Pitch Capital reserves the right to modify, amend, or update these Terms at any time. Updated Terms are effective upon posting. Continued use of the Platform constitutes acceptance of revised Terms.
14. Entire Agreement
These Terms constitute the entire agreement between the User and Pitch Capital regarding Platform use and supersede all prior agreements, communications, or understandings.13. Contact Information
For questions regarding these Terms or Platform compliance, contact:
Pitch Capital
433 Plaza Real
Boca Raton, FL 33432